What Is AR Calling?

Berry Mathew

Updated on:

what is ar calling

ARe you curious to know what is AR calling? You have come to the right place as I am going to tell you everything about AR calling in a very simple explanation. Without further discussion let’s begin to know what is AR calling?

In the realm of debt collection, businesses employ vARious strategies and techniques to recover outstanding payments from customers. One such method gaining populARity is AR calling, short for Accounts Receivable calling. AR calling involves reaching out to customers who have unpaid invoices or outstanding balances, aiming to secure payment and maintain a healthy cash flow. In this blog post, we will delve into the concept of AR calling, its purpose, and the benefits it offers to businesses.

What Is AR Calling?

AR calling is a proactive approach taken by businesses to contact customers with outstanding balances and encourage timely payment. It involves trained professionals, often within the finance or collections depARtment, reaching out to customers via phone calls to discuss the unpaid invoices and facilitate payment resolution. AR calling is a crucial component of the accounts receivable management process, which focuses on optimizing the collection of funds owed to a business.

Key Objectives Of AR Calling

  1. Payment Reminders: AR calling serves as a gentle reminder to customers about their outstanding balances. The primARy objective is to inform them of the overdue payment, discuss the payment terms, and motivate them to settle the debt promptly.
  2. Payment Negotiations: In some cases, customers may face financial challenges or disputes that hinder their ability to pay the full amount. AR calling provides an opportunity for businesses to understand customers’ concerns, negotiate payment ARrangements, and explore possible solutions to resolve the outstanding balance.
  3. Relationship Building: While the primARy goal of AR calling is to collect payments, it also presents an opportunity to strengthen the relationship between the business and its customers. By engaging in a respectful and empathetic conversation, businesses can demonstrate their commitment to customer satisfaction and foster positive long-term relationships.

Benefits Of AR Calling For Businesses

  1. Improved Cash Flow: AR calling accelerates the payment process by proactively addressing outstanding balances. Promptly collecting payments reduces the average collection period, ensuring a healthier cash flow for the business. This, in turn, enables the company to meet financial obligations, invest in growth opportunities, and minimize the need for external financing.
  2. Higher Collection Rates: By actively engaging customers through AR calling, businesses increase the likelihood of collecting outstanding payments. Personalized communication allows for better understanding of customers’ situations, addressing their concerns, and resolving any payment issues promptly. This ultimately leads to higher collection rates and reduces the risk of bad debt write-offs.
  3. Enhanced Customer Relationships: AR calling presents an opportunity to strengthen customer relationships. By approaching customers with empathy and professionalism, businesses can demonstrate their commitment to customer satisfaction and problem-solving. Positive interactions during AR calling can build trust, encourage loyalty, and result in repeat business.
  4. Debt Management And Risk Mitigation: RegulAR AR calling helps businesses keep track of their outstanding invoices and identify potential risks eARly on. By proactively addressing overdue payments, companies can mitigate the risk of extended defaults, limit financial losses, and take appropriate actions to manage their debt effectively.


AR calling plays a vital role in debt collection and accounts receivable management for businesses. By proactively engaging customers, reminding them of outstanding balances, and facilitating payment resolutions, businesses can enhance their cash flow, improve collection rates, and foster positive customer relationships. Implementing an effective AR calling strategy enables companies to effectively manage their accounts receivable, mitigate risks, and maintain financial stability in an increasingly competitive business environment.


What Do AR Calls Mean?

Executive – Accounts Receivable (AR Caller)

As an executive – accounts receivable caller, you will be responsible for making calls to insurance companies to follow up on pending claims.

What Is AR Calling In Medical Billing?

In medical billing, the term accounts receivable (A/R) refers to the money that you ARe yet to receive from your client(s) for the services you have billed or rendered. The list of clients who owe you money may include patients and insurance payers.

What Skills Do You Need To Be An AR Caller?


  1. 1-4 YeARs experience in accounts receivable follow-up/denial management for US healthcARe customers.
  2. Fluent verbal communication abilities / call center expertise.
  3. Knowledge on Denial management and A/R fundamentals will be preferred.
  4. Willingness to work continuously in night shifts.

What Is The Role Of An AR Caller On A Resume?

An AR caller is someone responsible for calling insurance companies and setting in motion follow-up actions on outstanding Accounts Receivables. The primARy responsibilities of an AR Caller include: Call Insurance companies on behalf of physicians and cARrying out a further examination on outstanding Accounts Receivables.


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